Frequently Asked Questions

Explore our most frequently asked questions below!

Do you work on Chillers?

Peterson HVAC specializes in working on chillers. Our experienced technicians are trained to handle a variety of chiller systems, ensuring efficient and reliable service. Whether you need installation, maintenance, or repair, we’ve got you covered.

What is your emergency response time?

At Peterson HVAC, we prioritize urgent situations and aim to respond to emergency service calls within “4 hours”. Our team is available 24/7 to ensure your HVAC needs are addressed promptly and efficiently.

Do you service on the weekends/holidays?

Yes, Peterson HVAC provides service on weekends and holidays. We understand that HVAC issues can arise at any time, and our team is available 24/7 to ensure your comfort and system functionality, regardless of the day.

Do your install/service VRF systems?

Yes, Peterson HVAC specializes in the installation and service of Variable Refrigerant Flow (VRF) systems. Our experienced technicians are trained and certified with most major manufacturers, ensuring top-quality service and optimal performance for your VRF system.Can Peterson replace and upgrade our HVAC equipment

Do you only work on Johnson Controls and Honeywell control systems?

No, Peterson HVAC works with a wide range of control systems, not just Johnson Controls and Honeywell. Our team is experienced in handling various brands and systems, ensuring comprehensive service and support for all your control needs.

What is your service area?

Peterson HVAC serves a broad region, including New Jersey and Eastern PA. If you’re unsure whether we cover your area, please contact us to confirm our service availability.

We have in-house HVAC techs, why do I need a service contract?

Even with in-house HVAC technicians, a service contract with Peterson HVAC provides several key benefits:

Regular Maintenance: Scheduled inspections and preventative maintenance to keep your systems running efficiently.
Priority Service: Fast response times and priority scheduling during high-demand periods.
Expertise and Resources: Access to our specialized knowledge of building HVAC and control systems, as well as advanced diagnostic tools, which can complement your in-house team’s capabilities.
Cost Savings: Potential discounts on repairs and emergency services.

A service contract ensures comprehensive care and enhances the overall performance of your HVAC systems.

What sort of training do you participate in?

At Peterson HVAC, we prioritize ongoing education and training to ensure top-notch service. Our training program includes:

In-House Training: Bi-weekly sessions to keep our team current on the latest practices and procedures.
Manufacturer-Specific Training: Specialized training from equipment manufacturers for expert knowledge on various systems.
Monthly Safety Training: Regular safety training to ensure our team adheres to the highest safety standards.

This comprehensive approach helps us deliver exceptional service while maintaining a safe working environment.

Are you certified to service/install the following?

Honeywell
JCI
Aerco Boiler
Mitsubishi
Artic Chill

Yes, Peterson HVAC is certified to service and install the following brands:

Honeywell
b. Johnson Controls (JCI)
c. AERCO Boiler
d. Mitsubishi
e. Arctic Chill

Our certifications ensure that our technicians have the expertise and training to handle these systems effectively.

Why do clients choose to partner with us for controls?

Clients select Peterson HVAC for controls due to our comprehensive and client-focused approach:

Detail-Oriented Service: We ensure that every system is meticulously designed and installed.
Effective Commissioning: We address frustrations with systems that were never properly commissioned, and provide clear, accurate graphics.
Mobile Compatibility: Our graphics are designed to be easily viewed on mobile devices.
Integration Expertise: We have extensive knowledge in integrating with existing legacy systems.
Responsive Communication: Clients appreciate our proactive communication and timely response compared to previous vendors.
Non-Proprietary Systems: We offer systems that are not proprietary, allowing clients the freedom to choose their service provider.
Major Manufacturer Experience: We are experienced with all major control system manufacturers.
IT Department Communication: We effectively communicate with clients’ IT departments to ensure seamless integration.
Unified Service: We provide both controls and HVAC service from the same partner, eliminating finger-pointing.
Specialized Programming: Our programming is handled by dedicated computer programmers, not technicians.
Custom Service Agreements: We offer tailored service and support agreements focused on our clients’ specific needs.
Mechanical Understanding: We understand the mechanics behind the controls we implement, avoiding the issues of control companies that lack this insight.
Efficient Service Contracts: We avoid wasteful service contracts, ensuring our technicians are focused on fixing issues rather than just monitoring.
Cloud Hosting: We provide cloud hosting solutions for modern and flexible control system management.
Turnkey Solutions: We offer turnkey equipment replacements with controls designed in mind.

Our clients value our attention to detail, expertise, and commitment to delivering high-quality, integrated control solutions.